Refund Policy
Your happiness with our products is our priority so whether it is an error, a defect of some kind, or if you just changed your mind, we are an email away. Please get a hold of us within 30 days of receiving your item at info@llwoodencreations.com.
For a return or exchange, the item will need to be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To get started on a return or exchange, email us at info@llwoodencreations.com. You can opt to mail it back yourself or we can send you a return shipping label (shipping charges will be deducted from your return amount), as well as instructions on how and where to send your package. Unfortunately, we cannot accept items sent back to us without first requesting a return.
Damages and issues
Please inspect your order upon receiving and contact us immediately at info@llwoodencreations.com if the item is defective, damaged, or if you receive the wrong item.
Once we ship an item, we can not be held responsible for damaged, lost or undelivered items as a result of shipping. We will do our best to work with you and the shipping company to make things right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
We are also unable to accept returns on sale items, clearance items, or gift cards.
Exchanges
Send us an email at info@llwoodencreations.com to arrange an exchange. Once we receive the item you no longer want, we’ll get the new one sent out. We ask that your item be in the same condition that you received it, unused, and in its original packaging. You can opt to mail it back yourself or we can send you a return shipping label (shipping charges will be deducted from your return amount), as well as instructions on how and where to send your package. Unfortunately, we cannot accept items sent back to us without first requesting a return.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less the cost of shipping if you opted to have us provide the shipping label. Please remember it can take some time for your bank or credit card company to process and post the refund once we initiate the refund.
Email me!
Would you like a game custom made? Specific wood types or colors? A name or other engraving? Maybe you have something not on my inventory you would like custom made. Email! (or any other reason you need to contact me as well.)
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February 15 and 16, 2025
Kalamazoo County Expo Center- Shipshewana on the Road, Kalamazoo, Michigan
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March 7, 8 and 9, 2025
Midland Mall Comic Con, Midland, Michigan
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March 15, 2025
Great Hall- Keepsake Collections, Bay City Rd., Midland, Michigan
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Harvey Kern Pavillion- Shipshewana on the Road, Frankenmuth, Michigan
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Clarkston High School- Keepsake Collections, Clarkston, Michigan
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Uncle John's Cider Mill- Keepsake Collections, St. Johns, Michigan
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Michigan Antique Festival- Midland County Fairgrounds, Midland, Michigan
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June 6, 7 and 8, 2025
Michigan Lavendar Festival, Imlay City, Michigan
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Barryton Lilac Festival, Barryton, Michigan
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Art Fair @ The Ledges- Fitzgerald Park, Grand Ledge, Michigan
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August 23 and 24, 2025
Uncle John's Cider Mill- Keepsake Collections, St. Johns, Michigan
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September 20 and 21, 2025
Uncle John's Cider Mill- Keepsake Collections, St. Johns, Michigan
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August 27 and 28, 2025
Michigan Antique Festival- Midland County Fairgrounds, Midland, Michigan
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October 11 and 12, 2025
Michigan Antique Festival- Springfield Oaks County Park, Davisburg, Michigan
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Morey Courts- Keepsake Collections, Mt. Pleasant, Michigan
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Clarkston High School- Keepsake Collections, Clarkston, Michigan
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Horizons Center- Keepsake Collections, Saginaw, Michigan
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Great Hall, Bay City Rd,- Keepsake Collections, Midland, Michigan
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